Worked with Jim who was able to design my cellar just after receiving some dimensions from me on the room. It is a great racking system and I can fit a lot of wine in a small room. All the racks are redwood, look great, and fit perfectly in the room. He also referred me to a contractor that installed all the racks for me as well. Turnkey and I never needed to step in the store. Great product. Not cheap all in like some other wine rack mail order companies, but I much better quality.